Zizi Nails and Spa

Welcome to Zizi Nails and Spa

SALON POLICY Our policy is to protect your right and guarantee your satisfaction with the service(s) that we provided. It is not affected by your rights under Consumer Right Act 2015. To allow us to provide a quality service as efficiently as possible, you need to: 1. Ask for the service which you would like to have. 2. Inform our staff if you are allergic to any chemicals or substances before receiving any service. 3. Whilst receiving any service please provide our staff with your feedback and or comments on their services so our staff can satisfy your requirements straight away. 4. Inform the staff /salon manager immediately if you have any concern relating to the salon, the staff, or any service. 5. Inform the staff /salon manager immediately if you have any concern that you have any infection or any other abnormal reaction or condition with respect to your nails. GUARANTEE Please remember, nails are jewels, not tools. Be kind to your nails and they will look beautiful for weeks after your service. Enhancements and gel polish manicures are guaranteed for 10 days after your appointment. If you lose an enhancement or notice chips or lifting within 10 days, please call us to schedule a free repair. Repairs after 10 days or for breakages, tears, corner breaks, or polish chips will be charged. Traditional polish services are not guaranteed. We will not be responsible for any breaking or infected nails. If you damage the original design a charge will apply for repairs. We will charge you for the costs of any repairs or replacements that we have to carry out due to your own lack of care for your nails, or the finish to your nails (in that they are broken, chipped or start to lift). REFUND No cash refunds will be given after you have left the salon. As soon as you have walked out the salon door that means you have accepted and are happy with the service provided to your nails. If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied. No refund will be given because you have simply changed your mind. We will redo any service at no cost to you provided that you tell us immediately after we have performed the service that you are unhappy with the quality of the work. If you are still not happy after we have fixed your nails and request a refund, you must go through our Customer Complaint Procedure by writing to us, stating the reason you are unsatisfied after we re did your nails, and a photo of the nails that were fixed by us. CUSTOMER COMPLAINTS PROCEDURE We recognize the importance of service and set high standards for ourselves. Should there be an occasion when we do not meet your expectations, we are equally committed to dealing with any complaint in a thorough and professional manner. What will we consider as a complaint? We consider a complaint to be any oral or written notification of dissatisfaction about a service we have provided, offered or withheld. Who can make a complaint? A complaint can be made by any client, or potential client, to whom we have provided a service, or by a representative acting lawfully on their behalf. How can you make a complaint? You can make a complaint by contacting us by any of the following means: • In writing addressed to: 1196 N Kinzie Ave, Bradley, IL 60915 • By e-mail addressed to: ZiziNailSpa@gmail.com • By telephone to: 1(815)-929-3798 • By coming into the salon and advising us of the issue.